TERMS & CONDITIONS

*TERMS & CONDITIONS - Depression Hates Me 
*Last updated: 08 Nov 2022*

These terms and conditions outline the guidelines for purchasing products from Depression Hates Me, our clothing brand. Please carefully read and understand these terms before making a purchase. If you have any questions or concerns, feel free to reach out to us. We may modify these terms without notice by updating them on our website. The terms and conditions applicable at the time of your purchase will govern that transaction. Specific terms for in-store purchases are detailed in section 14.

**1. About Us and Contact Information**

1.1 **Who We Are:** We are Depression Hates Me, a clothing brand incorporated and registered in England and Wales . Our primary office is located in Manchester, England, Please enquire.

1.2 **How to Contact Us:** You can contact us via our website at Dhmclothing.com, the support section of our app, or our physical store.

1.3 **Communication:** We will contact you through the email address you provided during the order process, whether it is online, through our app, or in-store.

**2. Placing an Order**

2.1 **Order Process:** Orders can be placed through our website or app. Add the desired product(s) to your shopping cart and proceed through the checkout process, entering your contact and delivery information. Please thoroughly review your order details before confirming.

2.2 **Order Acceptance:** Your order is considered an offer to purchase the product(s) in your cart. We will confirm the receipt of your order via email. Official acceptance of your order occurs when we email you confirming the product(s) dispatch. A contract is formed at this point, and you'll receive an order number for reference.

2.3 **Order Restrictions:** To order our products, you must be at least 18 years old and authorized to use the payment method used for the purchase. If you are under 18, you may place an order only with parental or guardian involvement.

**3. Our Right to Cancel Your Order**

3.1 **Unfulfilled Orders:** If, for any reason, we cannot fulfill your order (e.g., out-of-stock products, billing information issues, unsupported shipping locations, or pricing errors), we will notify you via email, and you won't be charged.

3.2 **Unusual Activity:** We may cancel an order if we suspect unusual or commercial use of our products. If you believe this is an error, please contact our customer service team.

3.3 **Product Suspension:** We may temporarily suspend product supply to make technical changes, comply with legal requirements, or implement changes notified to you.

**4. Our Products**

4.1 **Product Offering:** We provide fitness gear, including clothing and accessories.

4.2 **Product Descriptions:** Product images on our website and app are for illustration purposes. While we strive for color accuracy, device displays may not precisely reflect product colors.

4.3 **Gift Cards:** Gift cards can be purchased online as digital codes or in-store as physical cards. They are valid for 12 months from purchase and can only be redeemed as specified.

**5. Delivery**

5.1 **Delivery Destination:** Unfortunately, we do not currently ship to specific countries. Please refer to our delivery information via 14.1 for details.

5.2 **Delivery Costs:** Information on delivery charges is available at dhmclothing.com.

5.3 **Additional Charges:** Customs, duties, or extra charges related to your order's destination are your responsibility and not included in delivery costs.

5.4 **Delivery Timelines:** Delivery times vary based on your chosen method. Details can be found dhmclothing.com.

5.5 **Delays Beyond Our Control:** We are not liable for delays caused by events outside our control. We'll notify you of any significant delays and offer options.

5.6 **Unattended Delivery:** If you're unavailable during delivery, arrangements can be made for re-delivery or product collection.

**6. Your Right to Cancel**

6.1 **Ending the Contract:** You can cancel the contract under specific conditions outlined in this section.

6.2 **Faulty or Misdescribed Products:** If a product is faulty or significantly differs from the description, you may end the contract within 30 days and receive a refund. Return instructions are available in our Returns Policy dhmclothing.com.

6.3 **Cancellation Reasons:** You can also end the contract if we:

   - Announce changes that you disagree with.
   - Report pricing or product description errors.
   - Notify significant supply delays.
   - Suspend product supply for technical reasons lasting more than four weeks.
   - Commit wrongdoing.

6.4 **Change of Mind:** We offer a 30-day goodwill guarantee for product returns based on our Returns Policy dhmclothing.com. Certain items cannot be returned, including sealed health protection or hygiene items, used water bottles, damaged, worn, or modified products, and those mixed with other items after delivery.

6.5 **Other Cases:** Even if you're not at fault, you can end the contract before product delivery with prior notice.

**7. Returns and Refunds**

7.1 **Ending the Contract:** To end the contract, report issues or ask questions, contact our customer service team through our online form, live chat, or other available options.

7.2 **Returning Products:** You must return products after ending the contract. Follow our Returns Policy dhmclothing.com for the return process, including label printing and drop-off instructions.

7.3 **Refunds:** We'll refund your payment, including delivery costs if applicable, by your original payment method. Part-card and part-gift card purchases are refunded to the gift card first. Refunds for discounted products consider the applied discount. We process refunds promptly, typically within 14 days of receiving the unused product.

**8. Our Right to Cancel**

8.1 **Contract Termination:** We may end the contract if you breach it, such as not providing necessary information or refusing product delivery.

8.2 **Refunds:** If we terminate the contract, we will refund any unpaid product amounts.

**9. Price and Payment**

9.1

 **Price:** Product prices include VAT and are displayed during the order process. We take care to maintain correct prices but may adjust them as required.

9.2 **VAT Rate Changes:** We'll adjust the VAT rate if it changes between your order date and product supply date.

9.3 **Price Changes:** We may modify product prices and update them on our website, app, and in-store. Prices for existing orders remain unchanged.

9.4 **Pricing Errors:** If a product is significantly mispriced due to an obvious error, we may cancel the order, refund the payment, and request product return.

9.5 **Payment:** We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. Payment is only processed upon product dispatch.

9.6 **Alternative Payment Options:** We offer alternative payment options with Klarna. Terms and conditions for these options are available on our website dhmclothing.com. We reserve the right to withdraw or suspend Klarna options at our discretion.

**10. Discount Codes**

10.1 **Use of Codes:** We occasionally issue discount codes via email or marketing channels. Follow the provided instructions to apply codes during checkout.

10.1.1 **Code Validity:** Codes are valid only for a specified period, as indicated in relevant communications.

10.1.2 **Restrictions:** Codes are valid for full-priced items and cannot be used for sale, outlet, or promotional items or gift card purchases.

10.1.3 **One Code per Order:** Only one code can be used per order and cannot be combined with other offers. Excludes staff members.

10.1.4 **Territorial Use:** Codes are territory/store-specific, non-transferable, and non-exchangeable for cash.

10.1.5 **Excluded Charges:** Codes cannot be applied to delivery charges.

10.1.6 **Return Policy:** Refunds for code-applied purchases will consider the discounted amount.

**11. Our Responsibility**

11.1 **Liability:** We are responsible for foreseeable loss or damage caused by our breach of these terms. We do not exclude or limit liability where prohibited by law.

11.2 **Business Losses:** We do not accept liability for business losses arising from product use for commercial, business, or resale purposes.

**12. Use of Personal Information**

12.1 **Privacy Notice:** Our use of your personal information is outlined in our Privacy Notice, available on our website [Provide URL].

**13. Other Important Terms**

13.1 **Contract Transfer:** We may transfer this contract to another organization and will notify you accordingly.

13.2 **Transfer by You:** You may only transfer rights or obligations under these terms with our written consent.

13.3 **No Third-Party Rights:** This contract is solely between you and us, and no third party has rights to enforce its terms.

13.4 **Term Changes:** We may change these terms at any time to comply with the law or other reasons. The most current terms are available on our website and app.

13.5 **Enforcement Delay:** Our delay in enforcing contract terms does not waive our right to enforce them later.

13.6 **Governing Law:** English law governs this contract, and legal proceedings related to products can be brought in English courts. Scottish or Northern Irish residents can choose their respective courts.

**14. Terms for In-Store Purchases**

If you purchase products from our physical store:

14.1 **Return Policy:** Our goodwill returns policy allows returns within 30 days of purchase, except for personalized products. Returned items must be unused and with original packaging, labeling, and your receipt or e-receipt.

14.2 **Exceptions:** Certain items, including sealed health or hygiene products, used water bottles, damaged, worn, or modified items, cannot be returned. Products mixed with other items post-delivery are also excluded.

14.3 **Email Provided:** If you provided your email during purchase, you can also use our Happy Returns process as outlined at dhmclothing.com.

14.4 **Statutory Rights:** Our returns policy doesn't affect your statutory consumer rights.